– How do I get tickets?

You can get tickets in two ways: by making an appointment on our website, using the “Get your ticket” button, or directly at the box office.

– The date I want is sold out on the website. Is there another alternative?

Yes. We have quotas of tickets sold at the box office on all days of operation for those who were unable to buy online.

– Are there free and half-price tickets?

Yes. Click here and check out the list.

– What is the ticket rule for people with disabilities (PwD)?

People with disabilities (PwD) and a companion are entitled to half-price tickets. A medical report proving the disability is required.

– How many tickets can each person book on the website?

It is possible to book up to 4 tickets per CPF.

– Are the tickets individual?

Yes, each ticket is valid for one person.

– Is there a tolerance for entry after the scheduled time?

Yes. Visitors can arrive up to 15 minutes after the scheduled time.

– Can the date or time of the ticket be changed?

Such requests are not possible. Alternatively, check out the cancellation and refund information below.

– How do I request a cancellation and refund?

Cancellation of a ticket can be made as long as it is requested within 7 days of the date of purchase and no later than 48 hours before the visit. Tickets purchased more than 7 days ago, for example, cannot be canceled. To request a cancellation and refund, click here.

– How do I obtain proof of attendance at the Museum to present at my educational institution?

Tickets for the Ipiranga Museum are a document and serve as proof of visitation. We do not issue other types of vouchers.

– How do group bookings work?

The Ipiranga Museum offers registration for groups of between 10 and 40 people. If the group is larger, more than one registration is required (example: a group with 60 people needs a registration with 40 and another with 20 people). Groups with the most varied configurations are accepted (students, NGOs, families and friends, tourists, etc). For information on registration opening dates and how to register a group, click here.

– What are the opening days and times at the Ipiranga Museum?

From June 13, the Ipiranga Museum will be open from Tuesday to Sunday, from 10am to 5pm, with the last entrance at 4pm. The ticket office opens at 9am. The museum closes on Mondays.

– Can I give my ticket to someone else?

Yes, tickets are transferable. They can be given to anyone, even if they are registered under a different CPF than the person who will be visiting.

– Is it possible to transfer the date of a ticket?

It is not possible to transfer the date of a ticket. The ticket is only valid for the date of booking. To change the date, you must obtain a new ticket.

– Do children need a ticket?

Only children over 6 years of age need a ticket.

– Does the Museum have a lost and found section?

Yes. If you lose items in the Museum, write to segurancamuseu@usp.br. In the title, write “Lost and Found” and the item you lost. For example: “Lost and Found – glasses”. In the body of the email, include details such as the date of the loss and a contact number. Found items will be stored for a period of 30 days and then donated. If it’s a personal document, the Museum will try to forward it to the Post Office.

– Does the museum have wheelchairs?

Yes, we have 7 non-motorized wheelchairs for emergency use, to help visitors who are unwell or who momentarily need support when moving around. These wheelchairs are only used inside the museum and cannot be borrowed or used outside the museum (French Garden and Independence Park).

– Can I take photos and videos inside and outside the Museum?

Yes. See the rules here.

– Are animals allowed in the Museum?

Animal entry is only permitted in the following cases:

– guide dogs for people with visual impairments.
– emotional support animals, upon presentation of a psychiatric report.

– Is it possible to donate an item to the Museum’s collection?

Yes. Send a photo and information about the item to acervos.museupaulista@usp.br. The offer will be analyzed by the Museum’s management.

– Does the museum have accessibility facilities?

Yes. The museum is equipped with elevators, access ramps and various resources for exploring the collection. collection. Accessibility items for viewing the works include touch screens, three-dimensional models three-dimensional models, olfactory devices, 3D reproductions and in materials similar to the original pieces, such as stone and metal, Braille notebooks, samples of textures and objects purchased specifically for the visitors.

– How do I consult the Museum’s library?

The collections of the Ipiranga Museum library are part of USP’s Library System and can be consulted on the Dedalus system – USP’s Bibliographic Database. consulted on the Dedalus system – USP’s Bibliographic Database, via the website www.usp.br/sibi.

– Is the use of images from the collection allowed?

The images of the Museum’s collections that are on the Wikipedia platform can be downloaded and uploaded with the Creative Commons (CC) license – CC-BY-4.0, which allows the use of the images without the need for authorization, respecting the Terms and Conditions of Use stipulated on the platform. Find out more about licenses here.

The items in the collections that are not in the public domain and therefore do not form part of the collection made available on the WikiGlam platform, will depend on authorization for the release of patrimonial use.

For more information, visit the link Image request.

– How do I work at the Museum?

The Ipiranga Museum is a unit of the University of São Paulo and selects its employees through public employees through public tenders. The notices are published in the Official Gazette of the State of São Paulo, available at imprensaoficial.com.br.

– How can I contribute financially to the Museum?

Click here. There are options for individuals and companies, with and without tax incentives.

– Which institution manages the Ipiranga Museum?

The Ipiranga Museum is a unit of the University of São Paulo, part of the group of museums of the university.

– Were there any illustrious residents in the building that houses the Museum? Was it D. Pedro I?

No. In fact, the building that houses the Ipiranga Museum, inaugurated on September 7, 1895, has always been intended for museum activity. As such, it has never housed residents such as D. Pedro I.

However, it is worth mentioning that the remains of Brazil’s first emperor, as well as those of his his wives, Empresses Leopoldina of Austria and Amelia of Leuchtenberg, rest in the Imperial Crypt in the Independence Park, opposite the Ipiranga Museum.

– How do I get to the Museum? Is there parking?

Click here and find out more details.

– Does the museum have luggage storage?

Yes, the museum offers a free luggage storage service. We ask that you avoid bringing large volumes, such as suitcases and large backpacks, as well as items such as umbrellas.

Large bags and backpacks, umbrellas, food, bottles with liquids and holders for cell phones and cameras are not allowed.

– How to visit the Museum’s gardens?

The gardens of the Ipiranga Museum are free to visit from Monday to Sunday, from 5am to 8pm. The circular fountains are free to access, however they may be turned off without prior notice according to maintenance needs.